GDPR

General Data Protection Regulation

Please note that Bleeper endeavours to comply with the regulations of the GDPR and encourages you to do the same. Please familiarize yourself with the provisions and changes here: https://www.eugdpr.org/

Information for Data Subjects

Information for Data Controllers

Sign our DPA

GDPR guidelines for bleeper.io

Information for Data Subjects (Data Processed on https://bleeper.io/)

Form Data

bleeper.io collects consent-based form entry data, which is safely stored on our support desk for query related support purposes; to advise customers on suited licenses, to answer presale queries and to assist with account-related issues.

Customer may request erasure of this information at any time.

The following information may be collected:

  • Name
  • Email Address
  • API Keys
  • Website URL
  • Any other personal information you may provide in your messages to us

Form data is stored in an email inbox and may be pushed to an internally controlled support desk so that we can provide support to you via a centralized support system. Support data is stored for as long as necessary to provide the support you may require throughout the lifetime of the plugin. By keeping a comprehensive history of each support ticket we are able to provide better and more efficient support. if your account is inactive, your data will only be stored so that the support agents can access the information in the future, and your data will not be processed for any other purpose. Should you wish to erase or modify your support data with us, please use this form.

Live Chat Sessions

When engaging in a live chat session with one of our support agents or staff members, bleeper.io may store the following information:

  • Name
  • Email Address
  • Browser
  • Device
  • Operating System
  • Page URL on which a chat was initiated
  • Visitor Types
  • Agent Ratings
  • Any other personal information you may provide in your messages to us

Live chat data and all live chat messages are stored for a maximum of 30 days. This allows us to provide the service, support or product you requested. After 30 days, your chat data and all its messages are removed from our databases. Should you wish to erase or modify your payment data with us, please use this form.

Purchases

The following information is collected with every purchase:

  • Name and surname (if applicable)
  • Email address used to make the purchase
  • Transaction ID (PayPal)
  • Payer ID (PayPal)

Payment data is stored for as long as necessary to provide the service or product you requested and to allow for you, the customer to receive updated versions throughout the lifetime of the plugin. if your account is inactive, your data will only be stored so that the account can be reactivated in the future, and your data will not be processed for any other purpose. Should you wish to erase or modify your payment data with us, please use this form.

How do we ensure your data is secure?

We take data security very seriously and take a number of steps to ensure that data we collect is protected from unauthorized access, alteration, disclosure, or destruction, including the following:

  • Many of our services are encrypted using SSL.
  • We regularly review our data collection, storage, and processing practices, including physical and electronic security measures.
  • We restrict access to your personal data to only those employees, agents, and business partners who need access to it in order to deliver requested products and services.
  • All of our employees, agents, and business partners are subject to strict confidentiality and nondisclosure obligations, the violation of which may result in termination and/or liability.

Sub processors

When visiting our website or using our live chat product, your data may be shared with the following third parties:

  • Google Analytics (DPA in progress)
  • Cloudflare (DPA in progress)
  • Redis Labs (DPA in progress)
  • MLabs (DPA in progress)
  • EvenNode (DPA in progress)
  • GoDaddy (DPA in progress)
  • Gravatar (DPA in progress)
  • DoubleClick (DPA in progress)
  • Stripe (DPA in progress)
  • Mailchimp (DPA in progress)
  • Sendgrid (DPA in progress)

What may I do in terms of my information?

Access Data

You may at any time request the information attached to your purchase email address. Please submit a request here or contact us on [email protected]

Rectify Data

You may at any time rectify the information attached to your purchase email address. Please submit a request here or contact us on [email protected]

Erase Data

You may at any time erase the information attached to your purchase email address. Please submit a request here or contact us on [email protected]

Opt Out

You may at any time opt out of all subscriber lists. Please submit a request here or contact us on [email protected]

*Please note that not all data submitted to us is personally identifiable. This may alter your rights above or our ability to obtain a copy, correct, or erase your data as there is no way to trace it to you.

Questions?

Please email us at [email protected]

*Please note that this page is not intended to provide legal advice. We recommend you consult your own legal counsel.

Information for Controllers (You, the website owner using Bleeper and your users)

What is Bleeper?

Bleeper is a sales and support tool that allows site owners or administrators to add “agents” or act as one themselves, so as to support site visitors via a live chat box or support desk linked to their website and email addresses.

What information do we collect?

Live Chat Data

Bleeper collects consent-based personally identifiable data, specifically visitor name and email address, when they start a live chat with one of our agents. This data is used solely for support purposes; to advise customers on suited licenses, to answer presale queries and to assist with account-related issues.

This data is stored as chat history for a period of 30 days*, unless a request for erasure is received prior to expiration. Any statistical information based on site visitor activity is anonymized.

All data collected is stored on the website’s database system that is using the plugin. For example, if you are using the live chat service on examplesite.com, all data will be stored within examplesite.com’s database. Bleeper does not store any chat data or messages on any third party database or system.

The following information may be collected:

  • Name
  • Email Address
  • Browser
  • Device
  • Operating System
  • Page URL on which a chat was initiated
  • Visitor Types
  • Agent Ratings
  • Any other personal information you may provide in your messages to us

Cookie information:

Bleeper makes use of cookies to track individuals across pages on your website. All cookies are stored for a period of between 1 and 30 days.

  • wplc_cid (Cookie that stores the chat ID)
  • nifty_minimize (Cookie that minimizes the chat)
  • nifty_sid (Cookie that stores the socketID)
  • nc_status (Cookie to determine the chat status)

* An administrator of the website may change the amount of days the chat data remains active in the database

Bleeper Users

You, as the user, have the right to the protection of your personally identifiable information. These rights are enforceable against the website owners (using Bleeper).

Such rights include:

Access Data

You may at any time request your information held by the website owner. Please get in touch with them directly.

Rectify Data

You may at any time rectify your information held by the website owner. Please get in touch with them directly.

Erase Data

You may at any time erase your information held by the website owner. Please get in touch with them directly.

Opt Out

You may at any time opt out of all subscriber lists. Please get in touch with the website owner directly.

Website Owners

Live Chat Consent Clause Your site visitors need to consent to their data being processed before they start a chat with you. Your clause should include the purpose of the data processing and period of retention.
Chat History You need to set your data retention period and communicate this to site visitors.
Explicit Consent You need to obtain explicit consent from your site visitors before processing any sensitive data.
Access to Information You should export and  send site visitors information to the visitor upon request. This must be done within 1 month and without undue delay.
Erasure of Information You should delete your site visitor’s information on request. This must be done within 1 month and without undue delay.
Website Audit You need to ensure that you do not track personally identifiable information of site visitors
Cookie Audit You are responsible for informing your website visitors of the cookies you are storing

 

Questions?

Please email us at [email protected]

*Please note that this page is not intended to provide legal advice. We recommend you consult your own legal counsel.