Please note that Bleeper endeavours to comply with the regulations of the GDPR and encourages you to do the same. Please familiarize yourself with the provisions and changes here: https://www.eugdpr.org/
Information for Data Subjects
Information for Data Subjects
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bleeper.io collects consent-based form entry data, which is safely stored on our support desk for query related support purposes; to advise customers on suited licenses, to answer presale queries and to assist with account-related issues.
Customer may request erasure of this information at any time.
The following information may be collected:
Form data is stored in an email inbox and may be pushed to an internally controlled support desk so that we can provide support to you via a centralized support system. Support data is stored for as long as necessary to provide the support you may require throughout the lifetime of the plugin. By keeping a comprehensive history of each support ticket we are able to provide better and more efficient support. if your account is inactive, your data will only be stored so that the support agents can access the information in the future, and your data will not be processed for any other purpose. Should you wish to erase or modify your support data with us, please use this form.
When engaging in a live chat session with one of our support agents or staff members, bleeper.io may store the following information:
Live chat data and all live chat messages are stored for a maximum of 30 days. This allows us to provide the service, support or product you requested. After 30 days, your chat data and all its messages are removed from our databases. Should you wish to erase or modify your payment data with us, please use this form.
The following information is collected with every purchase:
Payment data is stored for as long as necessary to provide the service or product you requested and to allow for you, the customer to receive updated versions throughout the lifetime of the plugin. if your account is inactive, your data will only be stored so that the account can be reactivated in the future, and your data will not be processed for any other purpose. Should you wish to erase or modify your payment data with us, please use this form.
We take data security very seriously and take a number of steps to ensure that data we collect is protected from unauthorized access, alteration, disclosure, or destruction, including the following:
When visiting our website or using our live chat product, your data may be shared with the following third parties:
What may I do in terms of my information?
You may at any time request the information attached to your purchase email address. Please submit a request here or contact us on [email protected]
You may at any time rectify the information attached to your purchase email address. Please submit a request here or contact us on [email protected]
You may at any time erase the information attached to your purchase email address. Please submit a request here or contact us on [email protected]
You may at any time opt out of all subscriber lists. Please submit a request here or contact us on [email protected]
* Please note that not all data submitted to us is personally identifiable. This may alter your rights above or our ability to obtain a copy, correct, or erase your data as there is no way to trace it to you.
Questions?
Please email us at [email protected]
* Please note that this page is not intended to provide legal advice. We recommend you consult your own legal counsel.
What is Bleeper?
Bleeper is a sales and support tool that allows site owners or administrators to add “agents” or act as one themselves, so as to support site visitors via a live chat box or support desk linked to their website and email addresses.
What information do we collect?
Bleeper collects consent-based personally identifiable data, specifically visitor name and email address, when they start a live chat with one of our agents. This data is used solely for support purposes; to advise customers on suited licenses, to answer presale queries and to assist with account-related issues.
This data is stored as chat history for a period of 30 days*, unless a request for erasure is received prior to expiration. Any statistical information based on site visitor activity is anonymized.
All data collected is stored on the website's database system that is using the plugin. For example, if you are using the live chat service on examplesite.com, all data will be stored within examplesite.com's database. Bleeper does not store any chat data or messages on any third party database or system.
The following information may be collected:
Bleeper makes use of cookies to track individuals across pages on your website. All cookies are stored for a period of between 1 and 30 days.
* An administrator of the website may change the amount of days the chat data remains active in the database
You, as the user, have the right to the protection of your personally identifiable information. These rights are enforceable against the website owners (using Bleeper).
Such rights include:
You may at any time request your information held by the website owner. Please get in touch with them directly.
You may at any time rectify your information held by the website owner. Please get in touch with them directly.
You may at any time erase your information held by the website owner. Please get in touch with them directly.
You may at any time opt out of all subscriber lists. Please get in touch with the website owner directly.
Questions?
Please email us at [email protected]
*Please note that this page is not intended to provide legal advice. We recommend you consult your own legal counsel.