This article covers configuring the Main Settings in Bleeper v1.
Bleeper Pro features are not covered in this article.
You can access the Main Settings menu via your account on Bleeper.io. Log in to your account and then click the Settings link on the left-hand navigation bar as shown in the screenshot below. Then click the Main Settings link on the Settings sub-menu on the navigation bar.
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If you’ve just entered the Settings area you will be on the General Settings page by default. Otherwise, click the General Settings link on the interior Settings sub-menu as shown in the screenshot below.
The System Enabled setting determines whether the Bleeper system is enabled across all of your domains. Select Yes from the drop-down to enable Bleeper or No to disable the system. You can enable/disable the Chat Box and Blip Notifications separately by enabling/disabling the checkboxes shown below the drop-down in the screenshot below. (Enabled = Checked | Disabled = Clear)
You can enable/disable Bleeper on Mobile Devices by enabling/disabling the checkbox to the right of Enable on Mobile Devices shown in the screenshot below.
To replace the default text shown in the Welcome Message on the Chat Box with a customized message, type the message into the text entry field below Welcome Message as shown in the screenshot below.
This changes the text shown as a welcome message on the Chat Box. This is shown in the screenshot below: I’ve replaced the welcome message with “Changed this message.” for demonstration purposes.
When you’ve made all of your desired changes to the Main Settings, click the Save Settings button at the bottom of the page.
Chat Box
To change the Chat Box options, click the Chat Box link on the interior Settings sub-menu as shown in the screenshot below.
Enabling Auto Pop-up causes the Chat Box to pop-up automatically, drawing more attention to it, following the number of seconds set in the Chat delay (seconds) setting described below.
Enable this setting to receive email notifications of incoming chats.
Enable this setting to remove the typical response time from the Chat Welcome panel.
Enable this setting to display both the chat agent’s name and avatar in the chat box.
This setting determines where on the web page the Chat Box/Icon will appear. Select the location desired from the drop-down. You can set a custom location by choosing Custom Position, selecting one of the 4 available anchor positions, and then entering the desired offset from the X and Y anchors in the appropriate text box. You can set the anchor positions using either % or px following the numerical value entered.
Enter your company name as you want it displayed to your visitors in the text box.
Enter the number of seconds you want to display the appearance of the chat icon and the chat box (if Auto Pop-up is enabled above).
When you’ve made all of your desired changes to the Chat Box Settings, click the Save Settings button at the bottom of the page.
To change the Offline Messages options, click the Offline Messages link on the interior Settings sub-menu as shown in the screenshot below. This is where you can turn off Offline Messages and/or change the default offline message-related messages.
Offline messaging is enabled by default. To disable this functionality, check the box to the right of Do not allow users to send offline messages. When offline messages are disabled and all chat agents are offline then no chat icon will appear on your website.
Offline Messages Enabled/Chat Agent Offline
When all of your chat agents are offline, the chat icon and chat box will appear on your site just as they do when chat agents are available. Instead of indicating that no one is available to chat when the chat box is opened the visitor will see your Offline Welcome Message (see below). When the visitor sends a message, they will be prompted to share their email address so that someone can contact them.
To change the default messages related to offline messaging, enter the desired text in the text boxes. The offline welcome message displays when the visitor clicks the button to start a chat. The success message displays when they send their message.
When you’ve made all of your desired changes to the Offline Messages Settings, click the Save Settings button at the bottom of the page.
To customize chat box/icon styling, click the Styling link on the Main Settings sub-menu.
You can choose from 6 predetermined colour schemes or “roll your own” using the Custom scheme.
Blue is the default colour scheme. It features medium blue, white, and a dark gray.
Blue Colour Scheme Button
Blue Chat Box
To use the Red colour scheme, select the Red scheme button shown below and click the Save Settings button at the bottom of the page. This colour scheme features red, white, and a dark gray.
Red Colour Scheme Button
Red Chat Icon
Red Chat Box
To use the Black colour scheme, select the Black scheme button shown below and click the Save Settings button at the bottom of the page. This colour scheme features black, white, and a dark gray.
Black Colour Scheme Button
Black Chat Icon
Black Chat Box
To use the Purple colour scheme, select the Purple scheme button shown below and click the Save Settings button at the bottom of the page. This colour scheme features a medium purple, white, and a dark purple.
Purple Colour Scheme Button
Purple Chat Icon
Purple Chat Box
To use the Violet colour scheme, select the Violet scheme button shown below and click the Save Settings button at the bottom of the page. This colour scheme features a dark blue-violet, white, a medium gray-violet, and a dark gray.
Violet Colour Scheme Button
Violet Chat Icon
Violet Chat Box
To use the Green colour scheme, select the Green scheme button shown below and click the Save Settings button at the bottom of the page. This colour scheme features a light-medium green, white, and a dark gray.
Green Colour Scheme Button
Green Chat Icon
Green Chat Box
You can create a custom colour scheme, to match your brand identity, for example, using the down arrows on the Custom Colour Scheme panel shown in the screenshot below.
Each of the down-arrows opens a colour palette panel to set the colour of a specific styling item as detailed below.
1 – Highlighted Areas Background Colour The first (top) down-arrow sets the background colour for the main highlighted areas. This includes buttons, headers, and agent chat areas.
2 – Highlighted Areas Text Colour The second down-arrow sets the text colour for the main highlighted areas. This includes buttons, headers, and agent chat areas.
3 – Non-Highlighted Areas Text Colour The third down-arrow sets the text colour for the non-highlighted areas. This includes text shown in the white areas of the chat box and the visitor chat text.
Here you can choose an animation to apply to the first appearance of the Chat Icon. Available animations are: Slide Up, Slide from the Side, Fade In, and No Animation. In the screenshot below, the final icon (No Animation) has been selected and is displayed with a white icon on black background.
Here you can modify the text shown in titles and prompts.
Welcome Section Title This is the header that shows up on the very top of the chat box.
Start Chat Button Here you can change the text on the chat box button that initiates a chat session.
Unavailable Prompt This is the prompt that shows up when chat is offline to prompt the visitor to send an offline message.
Popup Message This is the message that pops up when the visitor hovers over the chat icon. You can be as creative as you want here, including adding links to popular sections of your site, your FAQs or contact us page for example. You can even use images here.
Don’t forget to click the Save Settings button to save all of your settings when you’ve finished styling your chat experience!
Blips are notifications showing either the number of registrations or conversions on your site within the last 24 hours. In the Blips sub-menu of Main Settings, you can configure the text for these notifications. See the Installing Blips documentation to learn how to install Blips.
Check the textbox next to Aggregate Registrations in order to keep track of the number of registrations on your website for each 24-hour period as shown in the screenshot below. This setting is enabled by default. Uncheck it to disable registration aggregation.
You can modify the text shown in the Aggregation text box shown in the screenshot below.
Check the textbox next to Aggregate Conversions in order to keep track of the number of conversions on your website for each 24-hour period as shown in the screenshot below. This setting is enabled by default. Uncheck it to disable conversion aggregation.
You can modify the text shown in the Aggregation text box shown in the screenshot below. Click the Save Settings button to save your changes.